Members Only

Members-Only: Community Management Fundamentals (External/Customer)

The Community Roundtable’s External Community Manager Training Course for new community managers outlines the scope of the community manager role in external communities and provides prescriptive approaches for successful community management.

You will have 120 days to complete the course.
  • Definition of Community and Community Management
  • Video Lesson: Definition of Community and Community Management
  • Worksheet: Network Building
  • Quiz: Defining Community
  • Profiling Community Member Segments
  • Video Lesson: Profiling Community Member Segments
  • Worksheet: Community Member Segment Profile
  • Quiz: Profiling Community Segments
  • Community Strategy
  • Video Lesson: Community Strategy
  • Worksheet: Community Strategy
  • Quiz: Community Strategy
  • Building Moderation, Escalation & Crisis Guidelines
  • Video Lesson: Building Moderation, Escalation and Crisis Guidelines
  • Worksheet: Community Guidelines and Escalation Processes
  • Quiz: Moderation, Escalation and Crisis Guidelines
  • Content & Program Strategy
  • Video Lesson: Content & Programming
  • Worksheet: Content & Programming
  • Quiz: Content and Program Guidelines
  • Starting Your Community
  • Video Lesson: Starting Your Community
  • Worksheet: New Community Action Plan
  • Quiz: Starting a Community
  • Building Engagement & Value
  • Video Lesson: Building Engagement and Value
  • Worksheet: Engagement Recipe
  • Quiz: Building Engagement and Value
  • Integrating Social Channels
  • Video Lesson: Integrating Social Channels
  • Worksheet: Integrating Social Channels
  • Quiz: Integrating Social Channels
  • Measurement and Reporting
  • Video Lesson: Measurement and Reporting
  • Worksheet: Community Measurement
  • Quiz: Measurement and Reporting
  • Section 11
  • Quiz
  • External Community Management Training Quiz
Completion rules
  • All units must be completed