Explore the fundamentals of online community management through this eight-session course. Perfect for those new to the field of online community management, or anyone looking to brush up on the foundations of community.
This course includes eight sessions, with associated quizzes and worksheets, covering these topics:
- Community Management Definitions
- Community Strategy
- Community Technology
- Community Personas
- Community Content and Programs
- Kickstarting Online Engagement
- Building Community Value
- Measurement and Reporting
This course is designed for professionals working with both internal (employee) and external (brand, marketing, and support) community types.