In this self-paced course you will learn why and how you should develop a playbook for an online community program. (Estimated learning time for this course is 20 minutes.)

This course is comprised of three parts with interactive components in each.

By the end you’ll have an understanding of what type of playbook you need, the steps to develop one, and how to audit it for efficiency.

This course is for anyone who want to mature their community or communications programs policies, strategy, and tools.

Upon completion you will be awarded a lifetime certification from The Community Roundtable.